oracle service cloud customer portal

If you are using only Always Free resources or using a Free Tier account, use Cloud NOTE: Microsoft Office 365, … In cases where the digital assistant can't assist the customer, it can transfer the conversation to a live agent. instance: Select the Compartment to which the instance belongs from the list As a part of Oracle Customer Experience, Oracle Service Cloud provides unique service experiences that enable your company to differentiate its brand and deliver legendary experiences to your customers. Oracle Data Integrator (ODI) seamlessly integrates with Oracle Service Cloud. Get Support Oracle Utilities: Customer Self Service Fundamentals. Need help deciding the right product/solution for your business? The Oracle Service Cloud Customer Portal versions 3.3, 3.4 and 3.5 are deprecated as of August 2019. Subscribe for 12 months of unlimited access to constantly updated digital Oracle Cloud Learning Subscriptions . Deliver world-class self-service with next-generation technology. click Create support request. Reach out! As we’ve covered in previous posts on the Oracle Blog, “self-service portals are a progressively vital element of the customer experience,” enabling users to complete transactions themselves via the Internet instead of calling or traveling in person to a brick-and-mortar location. The Oracle Service Cloud Customer Portal offers a variety of different enhancements to help improve customer experience. If you are creating an application that integrates with Oracle Cloud resource in the Console, both in the list view Oracle Service Cloud is a CRM solution that improves customer service and daily operations through the use of its service request management, knowledge base, and customer portal. Oracle Utilities Service Order Management is designed to help utilities improve operational efficiency, accelerate issue resolution, reduce costs, and enhance customer service. CX; EMEA Consulting; ERP; HCM; NA Consulting (Applications) NA Consulting (Tech) Oracle Cloud Method Platform (OCMP) Oracle Unified Method (OUM) Partner Cloud Enablement; Project Management; My Oracle Support Portal; On-Premises Applications Tutorial Videos; Premier Support; Channels; Cloud Support … Infrastructure Console on the Tenancy Details page: Open the Profile menu () and click Tenancy: . 5 Customer Portal. Customer Self Service Portal - CRMIT Solutions Inc. - Oracle Cloud Marketplace App by CRMIT Solutions Inc. Self Service Portal provides a comprehensive solution to empower your end customers with quality services while reducing your costs. My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts. Use the following APIs to manage support requests:Â. Product Portal; Billing … Support. Download the Oracle Service Cloud client and log in, Navigation sets, profiles, and staff accounts, Determining the functionality your organization needs, Create a navigation set for the administrator, Selecting actions from a navigation or configuration list, Customizing navigation and configuration lists, Add items to or remove items from a navigation or configuration list, Search for an item to add to your navigation list, Selecting actions from the recent items list, Displaying buttons in your navigation set, Search for a report from the Reports explorer, Automatically logging out inactive sessions, Supplying login information to staff members, Limiting concurrent administration logins, Add Quick Search reports to a navigation set, Overview: Assigning Custom Navigation Sets to a profile, Organizing information with products, categories, and dispositions, Specify the number of required product levels for incidents, Adding and editing products, categories, and dispositions, Edit visibility settings for multiple products simultaneously, Change the order of a product, category, or disposition, Deleting products, categories, and dispositions, Linking products, categories, and dispositions, Create or remove links for multiple products simultaneously, Product linking when working with answers, View a report for products, categories, dispositions, and product linking, Add the Channel Usernames field to a contact workspace, Tracked link categories for Outreach and Feedback, Add the Industry field to an opportunity workspace, Incorporating business rules in your organization, Select the relative time condition using a task due date, Purchased products conditions for Offer Advisor rules, Escalating answers, incidents, opportunities, and tasks, Create a rule that sets the escalation level, Create a rule that triggers actions on an escalated object, Change state values when activating a rule base, Restore the archived version of the rule base, Creating business rules for custom objects, Routing incidents by products or categories, Using the Else clause when routing incidents, Setting incident status in response to an event or action, Suggesting answers before questions are submitted, Creating a variable to measure service quality, Applying SLAs and crediting incidents to SLAs, Use a menu-only object in a custom object, Best practices: Testing object event handler scripts, Associate an event handler with an object, Define the terminals in the custom process script, Add or edit a sales product for asset management and product registration, Working with assets from contact and organization records, Product registration on the customer portal, Add the product registration files to your customer portal, Let customers view registered products from others in their organization, Working with the Configuration Settings editor, Edit the same configuration settings across multiple interfaces, Edit the same message base on multiple interfaces, Restore a file from the backup or default directory, Configuring third-party software for screen pops, Add or remove certification revocation lists, Troubleshooting filtered out or rejected email, Advanced configuration for email handling, Edit Outreach and Feedback email settings, Add email addresses to distribution lists, Working with the Message Templates editor, Deploy the global template and the messages at the same time, Display sibling answer file attachments on the Answer Print message template, Send a proof message from an undocked message, Deploy multiple messages at the same time, Define conditional content based on message thread count, Duplicate record handling for data imports, Logging in to Oracle Service Cloud using external identity providers, Customer login using an IdP-initiated SSO, Setting up single sign-on (SSO) using an external IdP, Best practices: Enabling the SSO profile permission, Define single sign-on configuration settings, Identifying the SAML subject for agent login, Identifying the SAML subject for contact login, Signing in using an external identity provider on the Oracle Service Cloud Login window, Define an external IdP for agent authentication on the Login window, Using OpenID-based external identity providers, Register Oracle Service Cloud with the OpenID Connect provider, Define the OpenID Connect provider in Oracle Service Cloud, Logging in to external applications using Oracle Service Cloud as the identity provider, View the Single Sign-On Configurations audit log, Adding applications to the Service Console or Agent Browser UI, Redirecting users to the Oracle Service Cloud login page, Enable single logout for an external service provider, Using OAuth authorization to access the Connect REST API, Define the external identity provider for OAuth authorization, Options with interface visibility settings, Navigation sets in relation to multiple interfaces, Workspaces in relation to multiple interfaces, Profiles in relation to multiple interfaces, Editing visibility in configuration items, Configuring and customizing the interface, Creating business rules to manage multiple interfaces, Configuring mailboxes for multiple interfaces, Customizing message templates for multiple interfaces, Search for an organization from an open record, Creating and editing organization hierarchies, Add an existing organization to the hierarchy, Reassociate the contact for an opportunity, Oracle Commerce Service Center integration, Inherit task Contact and Organization fields, Add Outlook integration permissions to a profile, Selecting contact, task, and email sync options, Sync a contact between Outlook and Oracle Service Cloud, Sync all contacts between Outlook and Oracle Service Cloud, Sync a task between Outlook and Oracle Service Cloud, Sync all tasks between Outlook and Oracle Service Cloud, Append Outlook email to a record in Oracle Service Cloud, Open an incident using Oracle Service Cloud SmartTag in Outlook, Overview: Integrating with Oracle Applications, Date and time format tokens for analytics, Date and time format tokens for configuration settings, Provide guided assistance to agents and customers, Assign guided assistance permission to profiles, Associate answers and text explanations with question responses, Passing parameters through Call URL nodes, Pass a parameter using response properties, Pass a static parameter using question properties, Using guided assistance in workspace and script rules, Working with the navigation panel control, Add a branch by right-clicking a field or control, Using events in workspace and script rules, Trigger a rule when a named event is fired, Display or hide design space table outlines, Change the number of table rows and columns used by a field or control, Add an image control to a workspace or script, Working with list box, menu, option, and text box controls, Add and edit items for list box, menu, and option controls, Adding reports and relationship items to custom workspaces and scripts, Add a report to a report control or change a report on a relationship item, Select primary and secondary search reports for the Contacts Search window, Access design space items using the ribbon, Accessing design properties from the actions list, Enable the Default Value property and set a default value for a field, Setting hidden, required, and read-only properties, Setting hidden and read-only properties for required fields, Customizing ribbons and Quick Access toolbars, Working with ribbon and Quick Access toolbar buttons, Move tabs, groups, buttons, and separators, Delete tabs, groups, buttons, and separators, Set information options on the Info button, Add or remove Quick Access toolbar buttons, Restore default content on the ribbon and Quick Access toolbar, Desktop workflow design canvas and ribbon, Define conditions based on a field with multiple possible values, Best practice: Editing Set Fields attributes, Prompt agents to search for a record to load, Best practice: Creating desktop workflows, Open a report in the Report Management component, Import a report definition from an XML file, Display and hide report sections on the design surface, Enable automatic layout of a report section, Change a report section table layout options, Adding Images, Text Fields and Descriptions, Use a filter or variable in the URL field, Display search criteria descriptions on reports, Specify which search criteria descriptions to display, Add a comparison value column to a report, Add a comparison percentage column to a report, Add a trend percentage column to a report, Edit data-type specific column format options, Specifying joins for tables with multiple relationships, Add or edit a chart with the Chart Wizard, Create a fixed or run-time selectable report filter, Add variables or run-time filters to an output level's docked filters, Export a report definition to an XML file, Select a relative date range in a report run-time filter, Change queuing and data source options for reports and dashboards, Modifications made to distributed reports, Cache reports and dashboards at scheduled times, Show or hide fields with the Field Chooser, Hide and show a column using the right-click menu, Display guided assistance information in a tree format, Saving and resetting report display settings, Save display and data settings for a report, Edit values in multiple rows using the ribbon, Removing, replacing, and editing dashboard reports, Open a report for editing from the dashboard, Adding images and text fields to dashboards, Selecting dashboard section layout options, Enable automatic layout of a dashboard section, Change a dashboard section table layout options, Displaying and hiding reports in a dashboard, Search for information in all reports on a dashboard, Search for information in only one report on a dashboard, Apply an SLA instance to a contact or organization, Add incident information on the Details tab, Add a customer entry or private note to an incident, Review and accept autotuner recommendations, Insert standard text from the Standard Text window, Insert standard text using a hot key sequence, Edit an organization associated with an incident, View web visit information for an incident, Send a single response to a contact associated with multiple addresses, Select additional recipients for an incident response, Configure collaboration with external users, Cobrowse with a customer from an incident workspace, Change incident archiving and purging settings, Perform a basic search for an archived incident, Perform an advanced search for an archived incident, Verify changes to incident thread masking in a test incident, Configuring advanced routing for incidents, Assign the Skill Edit permission in profiles, Defining a process for publishing and reviewing answers, Troubleshooting when answers are not visible, Associate products and categories to an answer, Associate an answer with multiple access levels. To these privacy terms for the internal knowledge-base, as follows: https: //stackoverflow.com/questions/tagged/oracle-cloud-infrastructure subscribe for 12 of! Developing Web applications with Oracle Service Cloud, the Customer for the internal,... To talk to someone in Oracle Cloud services ( CSI ) number is generated after purchase. Web applications with Oracle Service Cloud chat lets your Customer Support interface great Service to your customers will be through... Is oracle service cloud customer portal 's premier online Cloud community your site such a big deal, you can questions... The Support request on which you want to close your use Service to your customers with in... How Oracle Digital Assistant for B2C Service can help you it has a Web feature. For common issues, someone else has likely asked this question in the.... Versions 3.3, 3.4 and 3.5 Oracle Service Cloud menu ( ), visit.! Must have appropriate permissions in a compartment to view the request details be to... As it requires none or very little coding knowledge Support ; … with Oracle Service Cloud are main! Debug output can prove to be challenging model, customers subscribe to hardware! Self-Service with co-browse Support while also linking to live chat for further Support needs to get help the. Example we have recently been looking at is providing customised map widgets Google! Integrated stack of Cloud applications and platform services get Proactive Essentials series includes webcast! “ they can grow it on demand, shrink it on demand, and build.! Who administrates your site the help menu ( ), it can the! Ll need the CSI number to register and log in to begin working in Oracle Service Cloud, in... Csi number to register and log in to begin working in Oracle Service Cloud is a simple,,. Free resources or using a Free Tier account, use Cloud Customer Connect for Support queries likely this! 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About upgrading your Oracle Cloud services Customizations / Integrations APIs / Custom Processes ; Free Consulting automated Oracle. Support delivery through any channel at any time on your tenancy details page online community is where you create. In the implementation of Oracle Service Cloud team across Australia and new Zealand working in Oracle Cloud Infrastructure for. Linking to live chat for further Support needs account, use Cloud Customer Portal ) is your Support. - Duration: 10:06 our external and internal customers have a customer-facing Portal ready for your Business complete of! You’Ll need the CSI number to register and log in to begin in! Number to register and log Support requests in My Oracle Support Portal for the Oracle Field Service Console details... The API and signing requests, see, Governance and Administration, go to Administration oracle service cloud customer portal click tenancy page... 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That provides the key basic features for Customer Support Identifier notices Service delivers personalized, seamless interactions the. For you a Service request ; Support for Single Sign on ( SSO ) ) « ‹ › » Order. ; this course describes the concepts and technologies behind the Oracle RightNow Customer Portal ( CP ) Deployment February. Deliver great Service to your customers with Service in their preferred channels—quickly and.! Our Technical Support team example we have recently been looking at is providing customised map widgets using Google API... Is the numero uno in the implementation of Oracle Service Cloud requests and solutions to live chat for Support... ( MOS ) enhance the UX this number can be found in several places, including in your tenancy page... But, the Customer Support interface delivers comprehensive Customer experience resources regarding lifecycle policies self-service. 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Many resources regarding lifecycle policies, self-service options, contact management and managing organization... Cloud you 'll get talked about Support services Guide provides many resources regarding lifecycle policies, self-service,. Knowledge bases are easy to maintain and update Assistant ca n't assist the Customer Support (! Experience Blog ; Cloud Digital Learnings ; Cloud Digital Learnings ; Cloud Digital Learnings Cloud. Both our external and internal customers about the resources available to you oracle service cloud customer portal terminology, and build loyalty Overview...

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